Accessibility Statement
The Accessibility Statement contains information on the accessibility of the website in accordance with the German Accessibility Improvement Act (hereinafter referred to as "BFSG"). You will also be provided with contact options for reporting existing barriers.
Name and address of the company
Mercedes-Benz Customer Solutions GmbH
Industriestr. 19
70565 Stuttgart
Germany
Management: Doreen Laubsch (Chair), Muhammad Vaseehar
Email: online-shop@mercedes-benz.com
Registry court: Stuttgart Local Court, HRB 23 2051
Value added tax identification number (VAT ID): DE 187 308 373
Introduction
Mercedes-Benz Customer Solutions GmbH (hereinafter also referred to as "MBCS", "we", "us", "our") endeavors to make its website store.mercedes-benz.com/global/en accessible in accordance with the BFSG.
This Accessibility Statement applies to store.mercedes-benz.com/global/en
Status of compatibility with the requirements
The website store.mercedes-benz.com/global/en is partially compatible with the BFSG due to the following incompatibilities and exceptions.
Non-accessible content
The content listed below is not fully accessible for the following reasons:
- Product or campaign image and video material without alternative text: isolated product or campaign images; some seasonal or temporary contents have no alternative text. We will endeavor to place subtitles everywhere in the future.
- It is not possible for the user to stop or resume playback in moving image formats of "GIF" files.
- In addition to the interaction areas, some PDF documents may be included that are not fully accessible.
Barriers due to economic unreasonableness
Some barriers on our website cannot be removed in the short term for reasons of economic reasonableness.
These include:
- Despite the comprehensive consideration of internal consistency within the navigation in terms of easy understandability and findability, individual product categorizations may deviate from this due to the high internal complexity of the product data
Feedback and contact details
Have you noticed any barriers to accessing content at store.mercedes-benz.com/global/en? Then you are welcome to contact us.
We look forward to your feedback and will endeavor to eliminate the reported barriers as quickly as possible within the scope of what is technically and economically possible.
Please let us know on which specific website and for which function you encountered barriers. Simply copy the link from the address bar of your browser.
You can report barriers to us in the following ways:
Post:
Mercedes-Benz Customer Solutions GmbH
Industriestr. 19
70565 Stuttgart
Germany
Email: online-shop@mercedes-benz.com
Competent market surveillance authority
If you do not receive a satisfactory response to accessibility notices or requests, you can contact the relevant market surveillance authority. The market surveillance authority supports you in asserting your rights.
Address of the market surveillance authority:
MLBF (under construction)
c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt (Ministry of Labor, Social Affairs, Health and Equal Opportunities of Saxony-Anhalt)
Postfach 39 11 55
39135 Magdeburg
Phone: 0391 567 6970
Email MLBF(at)ms.sachsen-anhalt.de
Preparation of this Accessibility Statement
This Accessibility Statement has been prepared with the utmost care and is regularly updated to meet current requirements and standards. Nevertheless, errors cannot be completely ruled out. If you find any errors in this Accessibility Statement, please send us a short feedback using the barrier reporting functionality as listed in this document.
This document was last updated on June 30, 2026